Finally I'm sitting on my couch after shower, cool down and just feel like want to write this review.
I prefer to write it in story. haha
Story as below
Today, I went for my scalp treatment at Jonsson Protein. Reached at about 545pm. Did what I need to do : scalp treatment.
However, after treatment (which ended at about 745-8pm), the consultant brought me into the consultation room to let me see the result after ~15 sessions of treatment which started August 2013 till now (march 2014).
Not long after that, she tried to persuade me to sign up for another 10+5 sessions which cost ~SGD1350
-the deal is actually 10 sessions
-free 5 sessions (as I'm so called the 'old customer which is progressing'...pui!)
-free Jonsson products that worth SGD ~238
Of course, I listened to her as usual. At the end, just told her frankly that I do not wish to continue the treatment as I do not see the results that is up to my expectation. (in my mind I'm thinking, maybe just that the product just don't suit me, or I didn't go for weekly treatment as they suggested). I repeated at least 2 times, saying that "I just want to finish the remaining sessions that I signed up (~4-5times) then I wish to stop. Reason being, I'm not very convince with the result that I see.
Tadah~ Here comes the HARD SELL method. She explained:
-now I'm at the 'regrowth' stage of the treatment, if I stopped right now, all my money/effort will be wasted
-they fight for me to get a cheaper price 10+5 sessions for SGD1350 and if I never sign up, the results will not be up to my expectation.
The first consultant didn't manage to convince me. That time it was about 850pm. I thought she is going to let me go. Who knows that another consultant came in and talked to me. WTH. Again, she tried her very best to persuade me to sign up the 'promotional package'.
These are some of my replies:
- I went through 15 sessions, I have another 4-5 sessions left, make up a total of 20 sessions that I'll be having.
- 15 sessions, I'm not satisfied with the result, that's why I wish to stop.
- What's the point for me to sign up another 10+5 sessions to make up a total of 35 sessions which cost around SGD 3750 just to prove that your product is just not the one that I want? (FYI: I paid SGD 588 + 588 + 600 + 600 )
- I understand you are trying to explain the importance to go through all the stages to see the results, but hello, I also explained frankly that if I (as consumer) wish to let go/give up, it's my choice.
She is rather 'stubborn'. Just like how she describe my pores which are stubborn and that's why the hair growth is slow/not obvious. During the conversation, she wished to know the feedback, saying that feedback is good so that they can improve their services etc etc. Most of the time, I got no chance to speak, as whatever I say, they will just find ways to prove that I'm just so wrong
At 913pm, I just burst out of frustation. You want feedback? Ya here is my feedback and the story goes like this
"You, too hard sell. I've told you that I don't want to continue. But you never let me go. See now what time it is? I reached here before 6pm, now it's already 9pm+, I haven't take my dinner. This is hard sell. "
She seemed a bit stunt, then politely asking me when I want my next appointment to be.
"You make me don't feel like want to come back again. Forget about the appointment". Then I just leave the damn stupid place immediately.
Before I leave, I heard she said "I'll call you again for your next appointment". Ha! Forget it, don't feel like I want to walk into that place again and let you all hard sell your package again. Don't even think that you will be able to contact me as I changed my number.
Honestly, I'm just damn pissed off right now. Probably because I wasted to much time just in that place (at least 3hours), I'm tired, I'm sleep and I'm HUNGRY! And while I'm typing now, I'm having my 'dinner'. Biscuits and milo. Stupid people.
Why cant they just stopped when I already repeated at least 3x that I do not wish to continue to 2 consultants? Why do I have to listen to their talk twice and I have to repeat my decision so many times? Why you want to make your customer upset/frustrated?
Actually, I never blame on them that I never really see the result that I want as I never really compliant to their advice : weekly treatment, daily hair wash (I wash alternately thou), complete whole set of treatment programme which is more than 30 sessions.
Just that I do not want to continue further. DO NOT WANT TO CONTINUE FURTHER. DO YOU UNDERSTAND ME????!! damn it!!!
Finally I left that place with frustration. You want feedback right? Here they go.
1. unprofessional staffs.
-Just simply apply the ampoule on scalp
-simply do some massage which is sometimes painful as they use their finger tips rather than finger pad
-wash your hair and 'splash' the water on your face (not the right word to use but my brain just stopped functioning due to my anger!!!). This one shouldn't be happening!
2. poor management
-insufficient staffs but they still take on so many appointments which cause you have to wait. I waited up to 2 hours or more to complete my whole treatment. Ya I understand that it maybe because my hair is long. But so what? I still need to wait for people to serve me. Which sometimes I sit there up to 30 minutes waiting.
-I have to say that the service in Plaza Singapura branch is worse than the branch in White Sand. Originally I attended to White Sand branch as Plaza Singapura branch is not open yet. I need to travel 1 hour to reach there. But I managed to finish my treatment for 1hour 15 minutes to 1.5hour. Not like the Plaza Singapura branch, as in average it took 2hours to complete everything.
3. Break promise?
- as I'm financially tight, they allowed me to pay the money separately as long as I'm still continue my treatment. Guess what? My next session they request for the remaining money as they said the management questioned them why this customer is not paying in full.
Don't tell me about your free hair cut service which I don't give it a shit!
Just so angry today!! AAARRRHHHH!! stupid fellows that spoilt my day and I'm damn tired. Definitely won't step into this 'dark shop' again. Considered that I donate the remaining 4-5 sessions left to you.!!
Just finished with my 'dinner'. Good night everyone.
p/s: I know that I'm writing this with 'anger mode'. Some of the things may sound stupid to you. But, I just don't care.
GOOD JOB JONSSON PROTEIN !! *CLAP CLAP
